Library FAQs

Find what you need in our searchable FAQ.

How do I access online resources?

1778 views   |   64   54   |   Last updated on Apr 12, 2019    Online Resources Using Resources Finding Resources

The University subscribes to a large number of online resources (databases, electronic journals, electronic books) to support your learning. To use these 'for free' you must identify yourself as being part of the University of Roehampton. On campus  If you are using University PCs or wifi, most of our resources allow you access without signing in. The easiest way to access electronic resources is ... read more


How can I renew my books?

1574 views   |   52   53   |   Last updated on Mar 05, 2019    Fines Using Resources Library Account

Most loanable items renew automatically, and you only have to return books that someone else has reserved. You will receive automatic emails from the Library letting you know which items have been renewed and which items you need to return. Books will automatically renew up to 18 times, as long as no one else has reserved them.  When you reach 18 renewals you will need to bring the book back to th ... read more


Is there a study room that I can book?

1364 views   |   59   53   |   Last updated on Mar 05, 2019    Study Rooms Library Building

The library has 13 bookable study rooms of varying sizes and facilities. Most study rooms can be booked in advance using our online room booking system.  Bookings can be made up to a week in advance. During peak times it can be very busy, so it is advisable to book ahead. If these rooms are still available on the day they can then be booked by anyone. For further information and to book a study ro ... read more


How do I pay my Library fines?

1352 views   |   57   49   |   Last updated on Mar 05, 2019    Fines Library Account

Paying fines is very easy and can be done online.   Online payment - To pay online, simply log in to your library account and click on the charges tab.  You can see an overview of your charges and then click 'Pay now' to pay your fines online.  You will need a valid credit or debit card to pay.  After payment is complete you will receive a confirmation email and your fines will be automatically de ... read more


I am on a teaching placement and cannot return a reservation, what should I do?

1316 views   |   65   56   |   Last updated on Mar 05, 2019    Fines Using Resources Library Account

If you have borrowed an item and a reservation has been placed on it by another user then you will need to return it by its due date. Exceptions cannot be given to students who are on teaching placements or who live at a greater distance from the university. When students borrow books, the Library cannot guarantee that it will be always possible to renew their books and extend their loan after its ... read more


The library does not have the item I want, what can I do?

1238 views   |   63   58   |   Last updated on Mar 05, 2019    Membership Inter Library Loans Using Resources Finding Resources

If the library does not hold a book or journal that you require you have the following options: Request an Inter Library Loan Apply online for SCONUL Access Inter Library Loan The Inter Library Loan service requests books, journals, chapters and articles that we do not hold in our library collection from other UK and Ireland lending libraries for our students and academic staff. The Inter Librar ... read more


How do I change my Roehampton password or unlock my account?

1147 views   |   56   56   |   Last updated on Apr 12, 2019    IT Support

You can manage your password by signing up for password self-service. All users are advised to enroll with Password Self Service so that you can reset your password at any time or anywhere if the password has stopped working or has expired Please note, you can only enroll onto the service with a fully working username and password. If you are currently locked out of your account or your password h ... read more


Is there a library at Whitelands?

1120 views   |   55   57   |   Last updated on Mar 05, 2019    Click and Collect Library Building Using Resources Finding Resources

The University of Roehampton has one Library located on the main Roehampton Lane campus.  However we do offer a number of services to make it easier for students based at Whitelands to make use of the library resources. Our Click and Collect service allows you to request up to 10 books to be sent to Whitelands so you don't have to visit the Library in person. For information about the Click and C ... read more


I cannot afford to pay my fines, what can I do?

1040 views   |   54   59   |   Last updated on Mar 05, 2019    Fines Library Account

If you have library fines which are particularly high please contact with us to discuss the situation. Whilst any fines will need to be paid off, we do not want to stop you using the library for long periods of time and will work with you to get you borrowing again. You can meet with a friendly member of library staff to discuss your situation and agree a way forward to clear the fines and get you ... read more


How many books can I borrow / take out?

1038 views   |   58   51   |   Last updated on Mar 20, 2019    Membership Using Resources Library Account

Your loan allowance will depend on your level of study and type of course. As a general rule, all students can borrow 18 items, with an extra allocation of School Experience items for certain education or children's literature based courses (15 items). All staff and students also have an additional loan allowance for Inter Library Loans. Part-time and distance learners are entitled to a document d ... read more


Where can I find the library opening hours?

978 views   |   43   35   |   Last updated on Mar 05, 2019    Library Building

The Library opening hours can be found at https://portal.roehampton.ac.uk/information/library/Pages/opening-hours.aspx. 


I think I have lost a book, what should I do?

966 views   |   64   52   |   Last updated on Mar 05, 2019    Fines Library Account

If you think that you have lost a book please speak to a member of staff at the Library Welcome Desk or email library@roehampton.ac.uk.  In the first instance an item query will be placed on the book; this means that 3 searches will be instigated for the book to make sure that the book hasn’t been returned to the shelves without being discharged. While we search for the book in the library, we als ... read more


Can I print/copy/scan at the library? If so how?

942 views   |   1   0   |   Last updated on Apr 12, 2019    Printing Library Building IT Support

Yes, it’s very easy to do any of these things.  The Samsung multifunction devices (MFDs) are located around the library and also available throughout the University campus.  Every MFD can print, copy and scan; all you will need to do is register your ID card. To register your card, simply place your ID card on the Paper Cut sticker on any MFD and use the touch screen keyboard to enter username and ... read more


What is Refworks, how do I use it?

889 views   |   35   44   |   Last updated on Mar 05, 2019    Academic Support

RefWorks is a reference management software package that allows you to: Save references from sources such as ejournals, databases, library catalogues, websites Compile your own database of references Insert correctly formatted citations into your documents Automatically generate bibliographies and lists of works cited RefWorks is web-based so can be used from any computer with an internet connec ... read more


Can I request Library items to be collected at Whitelands?

875 views   |   50   52   |   Last updated on Mar 05, 2019    Click and Collect Using Resources

You can request Library items to be collected at Whitelands through the Click and Collect service. To request your books via the Click and Collect service you need to look up the book you want on the Library Catalogue and copy the URL of the web page containing the book into an email addressed to library@roehampton.ac.uk In your email you must also include the following information: Where you wou ... read more


My ID card has been lost / stolen. How do I get a new one?

858 views   |   52   57   |   Last updated on Mar 05, 2019    Membership ID Card

If you have lost your ID card in the library, we recommend that you check at the Library Welcome Desk. They will hold your ID card until Friday of that week and then pass it on to campus services. They also contact students by email when student ID cards are found and handed in at the welcome desk.  The library can be contacted by phone on 020 8392 3770, or by email library@roehampton.ac.uk. For l ... read more


How do I reserve a book?

827 views   |   57   55   |   Last updated on Mar 05, 2019    Using Resources Library Account Finding Resources

You can reserve a book if all other loabable copies are out of the library. Placing a reservation on a book will mean that whoever currently has the book will not be able to renew it and will be sent an email requesting that it is returned. To reserve an item: Visit the Library catalogue http://capitadiscovery.co.uk/roehampton/ and search for the item you require. Check the item's availability.  ... read more


What is Library Chat, instant chat service, and how do I use it?

731 views   |   53   52   |   Last updated on Mar 05, 2019    Library Building Academic Support Membership Using Resources Finding Resources Fines Library Account

Library Chat is an instant chat service that allows you to chat directly with a member of library staff and get an immediate response to your enquiry. To use the service simply visit the Library's Contact page and look for the chat box on the home screen.  If we are online you will see the image below:  Simply click on the image to launch the chat window.  Then just ask us a question, or say hell ... read more


There are books showing on my account that I do not have / returned already, what should I do?

717 views   |   57   51   |   Last updated on Mar 05, 2019    Fines Library Account

Please speak to a member of staff at the Library Welcome Desk, contact the library on 020 8392 3770 or send your enquiry to library@roehampton.ac.uk  In the first instance an item query will be placed on the book; this means that 3 searches will be instigated for the book to make sure that the book hasn’t been returned to the shelves without being discharged. While we search for the book in the li ... read more


What is referencing and how do I do it?

463 views   |   23   21   |   Last updated on Mar 05, 2019    Academic Support

Referencing is the practice of acknowledging and describing other pieces of work that you have read or used whilst completing your own assignment/essay/report etc. There are various referencing styles used at the University of Roehampton, including Harvard, MLA and APA. Ask your department to find out which style you need to use. Why do you need to reference? To show that you have been researchin ... read more


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