Library FAQs

Find what you need in our searchable FAQ.

How do I access electronic resources?

1456 views   |   64   54   |   Last updated on Feb 03, 2017    Finding Resources Accessing Resources

The University subscribes to a large number of online resources (databases, electronic journals, electronic books) to support your learning. To use these 'for free' you must identify yourself as being part of the University of Roehampton. On campus  If you are using University PCs or wifi, most of our resources allow you access without signing in. The easiest way to access electronic resources is ... read more


How can I renew my books?

1421 views   |   52   53   |   Last updated on Nov 30, 2018    Fines Library Account

Most loanable items renew automatically, and you only have to return books that someone else has reserved. You will receive automatic emails from the Library letting you know which items have been renewed and which items you need to return. Books will automatically renew up to 18 times, as long as no one else has reserved them.  When you reach 18 renewals you will need to bring the book back to th ... read more


I am on a teaching placement and cannot return a reservation, what should I do?

1180 views   |   65   56   |   Last updated on Feb 22, 2018    Fines Library Account

If you have borrowed an item and a reservation has been placed on it by another user then you will need to return it by its due date. Exceptions cannot be given to students who are on teaching placements or who live at a greater distance from the university. When students borrow books, the Library cannot guarantee that it will be always possible to renew their books and extend their loan after its ... read more


Is there a study room that I can book?

1127 views   |   59   53   |   Last updated on Nov 30, 2018    Library Building

The library has 13 bookable study rooms of varying sizes and facilities. Most study rooms can be booked in advance using our online room booking system.  Bookings can be made up to a week in advance. During peak times it can be very busy, so it is advisable to book ahead. If these rooms are still available on the day they can then be booked by anyone. For further information and to book a study ro ... read more


How do I pay my Library fines?

1075 views   |   57   49   |   Last updated on Feb 22, 2018    Fines Library Account

Paying fines is very easy and can be done online.   Online payment - To pay online, simply log in to your library account and click on the charges tab.  You can see an overview of your charges and then click 'Pay now' to pay your fines online.  You will need a valid credit or debit card to pay.  After payment is complete you will receive a confirmation email and your fines will be automatically de ... read more


The library does not have the item I want, what can I do?

1018 views   |   63   58   |   Last updated on Feb 22, 2018    Finding Resources Accessing Resources Inter Library Loans Membership

If the library does not hold a book or journal that you require you have the following options: Request an Inter Library Loan Apply online for SCONUL Access Inter Library Loan The Inter Library Loan service requests books, journals, chapters and articles that we do not hold in our library collection from other UK and Ireland lending libraries for our students and academic staff. The Inter Librar ... read more


How do I change my Roehampton password or unlock my account?

1014 views   |   56   56   |   Last updated on Feb 22, 2018    Membership IT Support

You can manage your password by signing up for password self-service here All users are advised to enroll with Password Self Service so that you can reset your password at any time or anywhere if the password has stopped working or has expired Please note, you can only enroll onto the service with a fully working username and password. If you are currently locked out of your account or your passwo ... read more


Is there a library at Whitelands?

980 views   |   55   57   |   Last updated on Nov 30, 2018    Click and Collect Library Building

The University of Roehampton has one Library located on the main Roehampton Lane campus.  However we do offer a number of services to make it easier for students based at Whitelands to make use of the library resources. Our Click and Collect service allows you to request up to 10 books to be sent to Whitelands so you don't have to visit the Library in person. For information about the Click and C ... read more


I cannot afford to pay my fines, what can I do?

911 views   |   54   59   |   Last updated on Feb 06, 2017    Fines Library Account

If you have library fines which are particularly high please contact with us to discuss the situation. Whilst any fines will need to be paid off, we do not want to stop you using the library for long periods of time and will work with you to get you borrowing again. You can meet with a friendly member of library staff to discuss your situation and agree a way forward to clear the fines and get you ... read more


How many books can I borrow / take out?

888 views   |   58   51   |   Last updated on Nov 30, 2018    Library Account

Your loan allowance will depend on your level of study and type of course. As a general rule, all students can borrow 18 items, with an extra allocation of School Experience items for teacher training students (15 items). Part-time and distance learners are also entitled to a document delivery service and a postal loan service. For further information on borrowing please see our web pages at https ... read more


I think I have lost a book, what should I do?

845 views   |   64   52   |   Last updated on Nov 30, 2018    Library Account

If you think that you have lost a book please speak to a member of staff at the Library Welcome Desk or email library@roehampton.ac.uk.  In the first instance an item query will be placed on the book; this means that 3 searches will be instigated for the book to make sure that the book hasn’t been returned to the shelves without being discharged. While we search for the book in the library, we als ... read more


Can I print/copy/scan at the library? If so how?

768 views   |   1   0   |   Last updated on Nov 30, 2018    IT Support

Yes, it’s very easy to do any of these things.  The Samsung multifunction devices (MFDs) are located around the library and also available throughout the University campus.  Every MFD can print, copy and scan; all you will need to do is register your ID card. To register your card, simply place your ID card on the Paper Cut sticker on any MFD and use the touch screen keyboard to enter username and ... read more


I need a special username and password for one of the following resources

757 views   |   59   62   |   Last updated on Jan 26, 2017    Finding Resources Accessing Resources

For some online resources we have institutional usernames and passwords.  For these resources you cannot log in using your own username and passowrd.  You can find the institutional username and password to the resources in the table below by clicking on this link and logging in with your Roehampton username and password. Resource Resource Resource Resource Animated Central Search ... read more


Can I request Library items to be collected at Whitelands?

748 views   |   50   52   |   Last updated on Nov 30, 2018    Click and Collect Library Building

You can request Library items to be collected at Whitelands through the Click and Collect service. To request your books via the Click and Collect service you need to look up the book you want on the Library Catalogue and copy the URL of the web page containing the book into an email addressed to library@roehampton.ac.uk In your email you must also include the following information: Where you wou ... read more


My ID card has been lost / stolen. How do I get a new one?

740 views   |   52   57   |   Last updated on Dec 14, 2018    Membership Library Account

If you have lost your ID card in the library, we recommend that you check at the Library Welcome Desk. They will hold your ID card until Friday of that week and then pass it on to campus services. They also contact students by email when student ID cards are found and handed in at the welcome desk.  The library can be contacted by phone on 020 8392 3770, or by email library@roehampton.ac.uk. For l ... read more


Where can I find the library opening hours?

733 views   |   43   35   |   Last updated on Feb 22, 2018    Library Building

The Library opening hours can be found at https://portal.roehampton.ac.uk/information/library/Pages/opening-hours.aspx. 


What is Refworks, why should I use it?

720 views   |   35   44   |   Last updated on Jan 31, 2017    Academic Support

RefWorks is a reference management software package that allows you to: Save references from sources such as ejournals, databases, library catalogues, websites Compile your own database of references Insert correctly formatted citations into your documents Automatically generate bibliographies and lists of works cited RefWorks is web-based so can be used from any computer with an internet connec ... read more


How do I reserve a book?

687 views   |   57   55   |   Last updated on Nov 30, 2018    Finding Resources Library Account

You can reserve a book if all other loabable copies are out of the library. Placing a reservation on a book will mean that whoever currently has the book will not be able to renew it and will be sent an email requesting that it is returned. To reserve an item: Visit the Library catalogue http://capitadiscovery.co.uk/roehampton/ and search for the item you require. Check the item's availability.  ... read more


What is Virtual Librarian Live, instant chat service, and how do I use it?

599 views   |   52   52   |   Last updated on Jan 26, 2017    Finding Resources Library Account Fines Membership Academic Support Accessing Resources Library Building

Virtual Librarian Live is an instant chat service that allows you to chat directly with a member of library staff and get an immediate response to your enquiry. To use the service simply visit the Library's Contact page and look for the chat box on the home screen.  If virtual librarian live is online you will see the image below:  Simply click on the image to launch the chat window.  Then just a ... read more


There are books showing on my account that I do not have / returned already, what should I do?

597 views   |   57   51   |   Last updated on Nov 30, 2018    Fines Library Account

Please speak to a member of staff at the Library Welcome Desk, contact the library on 020 8392 3770 or send your enquiry to library@roehampton.ac.uk  In the first instance an item query will be placed on the book; this means that 3 searches will be instigated for the book to make sure that the book hasn’t been returned to the shelves without being discharged. While we search for the book in the li ... read more


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