Library FAQs

Find what you need in our searchable FAQ.

How can I renew my books?

1005 views   |   51   53   |   Last updated on Jan 27, 2017    Fines Library Account

Most loanable items renew automatically, and you only have to return books that someone else has reserved. You will receive automatic emails from the Library letting you know which items have been renewed and which items you need to return. You can also renew your books online via the ​ 'My Account' function on the Library Catalogue or by using our 24 hour automated renewals phoneline. To use the ... read more


How do I access electronic resources?

965 views   |   62   53   |   Last updated on Feb 03, 2017    Finding Resources Accessing Resources

The University subscribes to a large number of online resources (databases, electronic journals, electronic books) to support your learning. To use these 'for free' you must identify yourself as being part of the University of Roehampton. On campus  If you are using University PCs or wifi, most of our resources allow you access without signing in. The easiest way to access electronic resources is ... read more


I am on a teaching placement and cannot return a reservation, what should I do?

749 views   |   64   56   |   Last updated on Feb 06, 2017    Fines Library Account

If you have borrowed an item and a reservation has been placed on it by another user then you will need to return it by its due date. Exceptions cannot be given to students who are on teaching placements or who live at a greater distance from the university. When students borrow books, the Library cannot guarantee that it will be always possible to renew their books and extend their loan after its ... read more


How do I change my Roehampton password or unlock my account?

696 views   |   55   56   |   Last updated on Feb 09, 2017    Membership IT Support

You can manage your password by signing up for password self-service here All users are advised to enroll with Password Self Service so that you can reset your password at any time or anywhere if the password has stopped working or has expired Please note, you can only enroll onto the service with a fully working username and password. If you are currently locked out of your account or your passwo ... read more


How do I pay my Library fines?

671 views   |   56   49   |   Last updated on Jan 25, 2017    Fines Library Account

Paying fines is very easy and can be done either online, or in person using the self-pay fines machines in the library.   Online payment - To pay online, simply log in to your library account and click on the charges tab.  You can see an overview of your charges and then click 'Pay now' to pay your fines online.  You will need a valid credit or debit card to pay.  After payment is complete you wil ... read more


The library does not have the item I want, what can I do?

656 views   |   62   58   |   Last updated on Jan 31, 2017    Membership Finding Resources Inter Library Loans Accessing Resources

If the library does not hold a book or journal that you require you have the following options: Request an Inter Library Loan Apply online for SCONUL Access Inter Library Loan The Inter Library Loan service requests books, journals, chapters and articles that we do not hold in our library collection from other UK and Ireland lending libraries for our students and academic staff. The Inter Librar ... read more


Is there a study room that I can book?

649 views   |   58   53   |   Last updated on Feb 03, 2017    Library Building

The library has 13 bookable study rooms of varying sizes and facilities. Most study rooms can be booked in advance using our online room booking system.  Bookings can be made up to a week in advance. During peak times it can be very busy, so it is advisable to book ahead. There are three rooms reserved so that only disabled students can make advanced bookings. If these rooms are still available on ... read more


Is there a library at Whitelands?

645 views   |   53   57   |   Last updated on Jan 27, 2017    Click and Collect Library Building

There is only one Library on the main Roehampton Lane campus.  However we do offer a number of services to make it easier for students based at Whitelands to make use of the library resources.  Our Click and Collect service allows you to request up to 10 books to be sent to Whitelands so you don't have to visit the Library in person. For information about the Click and Collect service please see: ... read more


I think I have lost a book, what should I do?

515 views   |   63   52   |   Last updated on Feb 03, 2017    Library Account

If you think that you have lost a book please speak to a member of staff at the Library and Enquiry Desk or email library@roehampton.ac.uk. In the first instance an item query will be placed on the book; this means that 3 searches will be instigated for the book to make sure that the book hasn’t been returned to the shelves without being discharged. If the book is not found you will need to pay fo ... read more


How many books can I borrow / take out?

513 views   |   57   51   |   Last updated on Jul 06, 2017    Library Account

Your loan allowance will depend on your level of study and type of course. As a general rule, undergraduates can take out 15 books and taught postgraduates can take out 18.  There are additional allowances for particular collections and other borrower types. For further information on borrowing please see our web pages at https://portal.roehampton.ac.uk/information/library/Pages/borrowing.aspx


I need a special username and password for one of the following resources

508 views   |   58   62   |   Last updated on Jan 26, 2017    Finding Resources Accessing Resources

For some online resources we have institutional usernames and passwords.  For these resources you cannot log in using your own username and passowrd.  You can find the institutional username and password to the resources in the table below by clicking on this link and logging in with your Roehampton username and password. Resource Resource Resource Resource Animated Central Search ... read more


I cannot afford to pay my fines, what can I do?

482 views   |   53   59   |   Last updated on Feb 06, 2017    Fines Library Account

If you have library fines which are particularly high please contact with us to discuss the situation. Whilst any fines will need to be paid off, we do not want to stop you using the library for long periods of time and will work with you to get you borrowing again. You can meet with a friendly member of library staff to discuss your situation and agree a way forward to clear the fines and get you ... read more


My ID card has been lost / stolen. How do I get a new one?

460 views   |   51   57   |   Last updated on Jan 27, 2017    Membership Library Account

If you have lost your ID card we recommend that you check at Library Reception as they hold all lost property for the Library. They also contact students by email when student ID cards are found and handed in at this desk.  They can be contacted by phone on 020 8392 5005, or by email LibraryReception@Roehampton.ac.uk. For student ID cards not found there is a £10 charge for a replacement. You can ... read more


Can I request Library items to be collected at Whitelands?

454 views   |   49   52   |   Last updated on Jan 27, 2017    Click and Collect Library Building

You can request Library items to be collected at Whitelands through the Click and Collect service. To request your books via the Click and Collect service you need to look up the book you want on the Library Catalogue and copy the URL of the web page containing the book into an email addressed to library@roehampton.ac.uk In your email you must also include the following information: Where you wou ... read more


How do I reserve a book?

448 views   |   56   55   |   Last updated on Jan 27, 2017    Finding Resources Library Account

You can reserve a book if all other loabable copies are out of the library. Placing a reservation on a book will mean that whoever currently has the book will not be able to renew it and will be sent an email requesting that it is returned. For a step by step guide on how to place a reservation via the Library catalogue see below. Visit the Library catalogue http://capitadiscovery.co.uk/roehampto ... read more


What is Virtual Librarian Live, instant chat service, and how do I use it?

438 views   |   51   52   |   Last updated on Jan 26, 2017    Membership Library Building Academic Support Finding Resources Accessing Resources Library Account Fines

Virtual Librarian Live is an instant chat service that allows you to chat directly with a member of library staff and get an immediate response to your enquiry. To use the service simply visit the Library's Contact page and look for the chat box on the home screen.  If virtual librarian live is online you will see the image below:  Simply click on the image to launch the chat window.  Then just a ... read more


What is Refworks, why should I use it?

418 views   |   34   44   |   Last updated on Jan 31, 2017    Academic Support

RefWorks is a reference management software package that allows you to: Save references from sources such as ejournals, databases, library catalogues, websites Compile your own database of references Insert correctly formatted citations into your documents Automatically generate bibliographies and lists of works cited RefWorks is web-based so can be used from any computer with an internet connec ... read more


Can I print/copy/scan at the library? If so how?

387 views   |   0   0   |   Last updated on Feb 09, 2017    IT Support

Yes, it’s very easy to do any of these things.  The Samsung multifunction devices (MFDs) are located around the library and also available throughout the University campus.  Every MFD can print, copy and scan; all you will need to do is register your ID card. . To register your card, simply place your ID card on the Paper Cut sticker on any MFD and use the touch screen keyboard to enter username a ... read more


There are books showing on my account that I do not have / returned already, what should I do?

373 views   |   56   51   |   Last updated on Feb 06, 2017    Fines Library Account

Please contact Library and IT Enquiries on 020 8392 3770 or send your enquiry to library@roehampton.ac.uk  We will carry out searches for the items in question and will contact you when we have concluded our investigation. Please note that it is not possible or necessary to renew the items while searching is in progress.


Where can I find the library opening hours?

344 views   |   42   35   |   Last updated on Jan 26, 2017    Library Building

The Library opening hours can be found at http://www.roehampton.ac.uk/Library/About/Opening-hours/. 


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