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My ID card has been lost / stolen. How do I get a new one?

671 views   |   51   57   |   Last updated on Feb 22, 2018    Membership Library Account


If you have lost your ID card, we recommend that you check at the Library Welcome Desk as they hold all lost property for the Library. They also contact students by email when student ID cards are found and handed in at this desk.  They can be contacted by phone on 020 8392 3770, or by email

For student ID cards not found there is a £10 charge for a replacement. You can order a replacement card from the Santander Bank through the 'Order a replacement card' link on the Student Portal.

If your student ID card was stolen and you have reported this to the police you will be given a crime reference number. When you quote this number at Santander Bank they will waive the £10 charge.

If the theft was not violent or part of a burglary you can report the crime online:

For more information about replacing student ID cards please contact